Returns and Exchanges: Hassle-Free Solutions
While we aim for perfection, we understand that sometimes returns or exchanges may be necessary. Our return policy is designed to be customer-friendly. We provide clear instructions and support to make the process smooth . You can count on us for hassle-free returns and exchanges.
Our Return and Exchange Policy: Your Guide to Hassle-Free Returns
We Are you eager to help your wardrobe with the latest fashion trends from Khwaab design but concerned about the possibility of needing a return or exchange? Worry not! We are committed to ensuring your shopping experience is not just stylish but also seamless. In this comprehensive guide, we will walk you through our customer-friendly return and exchange policy.
Why Choose khwaab design :
At khwaab design, we believe that fashion should not only be fashionable but also flexible. We understand that sometimes, despite careful consideration, a return or exchange might be necessary. That's why we've created a policy that prioritizes your satisfaction.
Return policy:
Our return and exchange process are straightforward, but there's one important rule to keep in mind - notify our team within 48 hours if you need a return. This ensures a smooth and timely process, allowing us to serve you better.
Once we receive your request for return or exchange, we will process your request within 48hours.
Refund policy:
No refund applicable.
Online Request System:
We aims to make your return and exchange experience as easy as possible. Through our user-friendly online platform, you can initiate a return or exchange with just a few clicks. Log in to your khwaab design account, access your order history, select the item you wish to return or exchange, and follow the step-by-step instructions.
Defective or Damaged Items: Although we take meticulous care to maintain the quality of our products, there can be rare instances of manufacturing defects or items arriving damaged. If you receive a defective or damaged item, please notify our customer support team within the 48-hour window. Khwaab design will address the issue promptly, and you won't incur any additional costs.
Exchanges for Size or Color:
If the item you ordered doesn't fit as expected or is not the right color for you, don't fret. We offers straightforward exchanges for size or color preferences. During the online return process, you can choose a replacement item that suits your needs.
International Returns:
We proud to serve customers across the globe. If you're an international shopper, please note that our return and exchange policy extend to your orders as well. However, international return shipping costs are not covered by us.
Top 3 FAQs on Returns and Exchanges:
What items are eligible for returns and exchanges?
Khwaab Design accepts returns and exchanges for most items that are in their original condition, complete with attached tags, and within 7 days of the purchase date.
Some exclusions may apply, so it's advisable to check the specific product page for details.
Can I exchange an item for a different size or color?
Yes, you can! we makes it easy to exchange items for a different size or color. Just select the replacement item of your choice during the online return process.
What should I do if my item arrives damaged or defective?
If you receive an item with a manufacturing defect or damage, please contact our customer support team immediately. We will guide you through the return process and ensure you don't incur any additional costs.
